IT Service Management: The Ground Rules for the Game
You are at the beach with friends, the sun is high, the sea is calm, and the environment is inviting….
5 Reasons for Achieving Higher IT Process Maturity
All IT organizations have processes. Whether they acknowledge it or not, the activities they perform are part of a process,…
Development Areas Have Achieved Agility. And Operations?
It’s no secret that business demands on IT for new projects and deliverables have considerably increased in the last years….
Why Does ITSM need to be Agile?
It is needless to stress out once more the importance of IT for businesses in all industries in this digital…
The 5 New Mandatory Competencies of the IT Professional
It is true that we live in such a competitive world that the professionals who don’t keep up-to-date on their…
Tips to Plan for the Training Needs of IT Staff in the New Year
Continuous development is something that any IT professional needs. We all clearly see the competitive industry we work in, and…
Enforcement: Key to the Success of a DevOps Implementation
I was recently looking at a ranking of the top initiatives from IT organizations in two major states of the U.S.,…
The Difference between IT Process Compliance and IT Process Maturity
Process Maturity—in the previous post we defined it as “the degree in which a process meets the value creation needs of its…
What Does Process Maturity Really Mean?
Processes. They’re everywhere in an organization; yes, even where they aren’t evident. By definition, a process is a set of…
9 Key Steps to Enable IT Governance (part 3 of 3)
Every IT organization needs governance in order to work properly. What does “working properly” mean? It is meeting its purpose: creating…
9 Key Steps to Enable IT Governance (part 2 of 3)
In this series I have been listing the key items required to enable a governance approach in an IT organization…
9 Key Steps to Enable IT Governance (part 1 of 3)
On the previous post we discussed the importance of IT Governance for the success of IT—that is, effectively supporting enterprise objectives through…