IT Service Management: The Ground Rules for the Game
You are at the beach with friends, the sun is high, the sea is calm, and the environment is inviting….
Why Does ITSM need to be Agile?
It is needless to stress out once more the importance of IT for businesses in all industries in this digital…
Enforcement: Key to the Success of a DevOps Implementation
I was recently looking at a ranking of the top initiatives from IT organizations in two major states of the U.S.,…
The Difference between IT Process Compliance and IT Process Maturity
Process Maturity—in the previous post we defined it as “the degree in which a process meets the value creation needs of its…
9 Key Steps to Enable IT Governance (part 3 of 3)
Every IT organization needs governance in order to work properly. What does “working properly” mean? It is meeting its purpose: creating…
9 Key Steps to Enable IT Governance (part 2 of 3)
In this series I have been listing the key items required to enable a governance approach in an IT organization…
9 Key Steps to Enable IT Governance (part 1 of 3)
On the previous post we discussed the importance of IT Governance for the success of IT—that is, effectively supporting enterprise objectives through…
What Makes IT to Be Successful?
Perhaps many IT professionals have made this question themselves, and indeed there are many answers that may seem correct. But…